Shipping policy
Shipping Policy
Last Updated: May 23, 2026
At FanFamily, we are committed to providing a smooth and reliable shopping experience, including fast and secure shipping services. We work hard to ensure your order is processed quickly and delivered safely.
Shipping Locations
This shipping policy applies to orders shipped within Germany and selected European countries supported by our store.
Delivery Times
Below are our estimated delivery timelines:
Order Cutoff Time:
5:00 PM (CET)
Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
Order Handling Time:
1-2 business days (Monday-Friday)
Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time:
3-7 business days (Monday-Friday)
Estimated Delivery Time:
4-9 business days
Please note that delivery times are estimates and may vary due to factors outside our control.
Carrier Services
We partner with reliable shipping carriers to deliver orders safely and efficiently.
Shipping Costs
Free Shipping:
All eligible orders within Germany qualify for free shipping with no minimum order requirement.
Paid Shipping (if applicable):
For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.
Delivery Issues
If you experience any delivery issues, including delays or lost packages, please contact our customer service team immediately. We are here to assist you and help ensure your order arrives safely.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing your tracking number.
You can monitor your shipment on our website:
Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
Visit our website or contact our customer support team for assistance.
Contact Information
Store Name: FanFamily
Address: Germany
Website: FanFamily
Email: fanfamily@outlook.de
Phone: 01578144523
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM (CET)
Response Time:
We aim to reply within 1-2 business days.