Terms of service

Terms of Service

Last Updated: May 23, 2026

Welcome to FanFamily. These Terms of Service govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these terms.

Please read them carefully before using our store.

Overview

This website is operated by FanFamily. Throughout the site, the terms “we”, “us” and “our” refer to FanFamily. We offer this website, including all information, tools, and services available from this site to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Eligibility

By using this site, you confirm that:

  • You are at least the age of majority in your country or region

  • You have the legal capacity to enter into a binding agreement

  • You will use our products and services only for lawful purposes

Products and Services

We specialize in fan merchandise products. We reserve the right to:

  • Modify or discontinue any product at any time

  • Limit the sales of our products to any person or region

  • Refuse any order placed with us

We do not guarantee that product descriptions, images, or other content are always error-free.

Pricing and Payment

All prices are listed in the applicable currency and are subject to change without notice.

We reserve the right to:

  • Adjust prices at any time

  • Cancel or refuse any order if pricing errors occur

  • Require payment verification before processing orders

Payments are processed securely through third-party payment providers.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including:

  • Product availability

  • Errors in pricing or product information

  • Suspected fraudulent activity

If your order is canceled, you will be notified and refunded if applicable.

Shipping

Shipping times are estimates and may vary based on location, carrier delays, and external factors. Full details are outlined in our Shipping Policy.

Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of FanFamily and may not be copied, reproduced, or used without permission.

User Responsibilities

You agree not to:

  • Use the website for any illegal or unauthorized purpose

  • Attempt to hack, damage, or interfere with the website

  • Submit false or misleading information

Third-Party Services

We may use third-party services for payment processing, shipping, or analytics. We are not responsible for the content or practices of third-party websites or services.

Limitation of Liability

FanFamily is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

We do not guarantee uninterrupted or error-free service.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes means you accept the updated terms.

Contact Information

Store Name: FanFamily

Website: FanFamily

Address: Germany

Email: fanfamily@outlook.de

Phone: 01578144523

Customer Service Hours:

Monday to Friday: 9:00 AM – 5:00 PM (CET)

Response Time:

We aim to respond within 1–2 business days.